|
|
|---|
|
American Politics Journal Atrios Barry Crimmins Betty Bowers Buzzflash Consortium News Daily Howler Daily Kos Democatic Underground Disinfotainment Today Evil GOP Bastards Faux News Channel Greg Palast The Hollywood Liberal Internet Weekly Jesus General Joe Conason Josh Marshall Liberal Oasis Make Them Accountable Mark Morford Mike Malloy Political Humor - About.com Political Wire Randi Rhodes Rude Pundit Smirking Chimp Take Back the Media Whitehouse.org More Links |
Subject: disgusted former customer
I have been a reader and support of your site
since October of 2000.
This could have been avoided and I could have
continued as a customer.
If you would have responded to any of my first
three emails but you chose to ignore me
and it made me mad. By the time of my fourth
one I was madder than hell.
You have chosen to believe a story that's not
true.
Why would I choose to ignore someone trying
to give me money?
I'm not sure your position is well thought out.
The truth is we've sold dozens of t-shirts
over the last three years or so
and you're our first truly angry customer.
It costs alot more money to find and develop
a new customer than to maintain a repeat customer.
About the only time a regular customer leaves
is due to poor service. Or in this case a total service failure.
But it is your business and your decision.
I can and will spend my money elsewhere.
Dude, how many apologies are enough?
How many times can I refund your money?
For some reason, you can't fathom that mistakes
are possible.
It was a good eight years of supporting you and
your website.
But I will not donate money for a total and complete
customer service failure.
Keith
Keith, at some point in your life, you might make a mistake.
I hope the person you offend is more tolerant than than you were with
me.
Send e-mail
to Bart | Discuss
it on The BartCop Forum | Comment
on it at the BartBlog